Support That Matches the Product
Every question, shipment, and replacement handled with the same precision we build with.
The Way We Handle Support
Fast Response, No Bots
Every message goes directly to a trained product specialist. No ticket numbers, no call queues.
London-Based Assembly Team
All packaging and final checks are done in-house. Every response comes from someone close to the process.
Replacement Guarantee
If a band isn’t right, we send a new one immediately. No delays, no complicated forms.
Every band is tested, cleaned, and packaged in London before it ships.
Speak Directly with Nuvin Labs Support
Our in-house team handles every inquiry. No outsourcing, no automation — just informed responses from people who know the product inside out.
support@nuvinlabs.com
Live Chat
Available here on-site, Monday to Friday, 9am–6pm (UK).
Priority Requests
For urgent replacements, include your order number for same-day handling.
Replacement Without Friction
If your clasp loosens or your band doesn’t fit as expected, message us within 7 days. We’ll respond the same day and arrange a replacement or repair at no cost.
Precision isn’t just how we build. It’s how we handle what follows.
